Common questions
Do we need an HR system to use HappySent?
No. You don't need an HR system or any technical integrations. You enter your employees' birthdays once, either via a simple list or directly in our customer portal, and we take care of the rest.
How do we get started?
Get in touch with us and we'll register your company and send an invitation to your customer portal. There you enter your employees' names and birthdays. Then you're all set, and the cakes are delivered automatically on every birthday.
What does it cost?
You pay a fixed price per cake depending on size, including VAT and delivery. You only pay for the cakes that are actually delivered — there is no setup fee and no lock-in. See our pricing page for current prices.
What happens if no cake is chosen for an employee?
No one is forgotten. If you haven't picked a specific cake for an employee, we automatically send our standard cake, in a size matched to the number of employees at your company.
Can we choose different cakes?
Yes. In the customer portal you can choose cake type and size per employee if you like. If you'd rather not choose, we handle it for you with our standard cake.
What happens if an employee leaves or we need to cancel?
You can cancel a delivery up to ten days before the delivery date free of charge. Since we send the order to the bakery well in advance, cancellations made later than that are charged at full price.
Where do you deliver?
We're currently in Malmö and partner with local bakeries here. More cities are added over time, so do get in touch even if you're located elsewhere — you'll be included when we reach you.
What happens if something goes wrong with a delivery?
If a cake fails to arrive or doesn't meet the mark, we credit you for it and arrange a new delivery as soon as possible. You always reach us personally — no support tickets or chatbots.
